About qixuntong :
Mobile portable call centers,the placement through the end
qixuntong software to call center professionals to chieve all the
functionality without the purchasing of hardware equipment,business
services hotline to platform together to enjoy the whole
personality and intelligent services,personalized of settings,the
concept of service,efficiency,more professional services for minor
and medium enterprises to open up the domestic market,company paid
more or less one thousand to achieve the sales strategy,the value
of innovation-led industried,we will serve thousands of erterprises
in three years.possession of absolut superiority in the
industry,leading the development of value-added services.
ETC intelligent call center functions description:
1、 the telephone exchange function(PBX):call outgoing and
inconing,call forwarding,call presence,call answer,call the latest
information,to avoid distrubing,waiting for music,automatically
choose the rules of breath,call smart match etc.
2、 pop-up information call(scp): call simultaneously display
customer details,in the past and recent record of the call ,direct
and co-editor to deal with.
3、 customer relationship management(CRM):the provision of
new,edit,delete,query,filter,bulk import and export of customer
information.
4、 automatic voice answer(IVR):record different IVR voice automatic
answer according to your business need.
5、automatic call distribution (ACD):intelligent call
identification,incoming calls will be allocated to the correponding
seat,ring or queue,set ringing and response strategies to deal
with.
6、telephone queue management (TWM):set up their own phone waiting
list,waiting for choosed music,intelligent broadcast queue waiting
time and location.
7、 call a detailed report (CDR): a detailed record of all telephone
call list,with all the analysis of telephone seat,Sundays traffic
load on time and other details of the phone statements.
8、 telephone monitoring:no need to add any special recording
equipment can be achieved by outgoing and incoming call real-time
recording.administrators also have the authority to monitor
real-time under the jurisdiction of any part of the local call.
9、super voice mailbox:non-response mail messages can be broadcast
directly to the computer using the telephone ro listen to the voice
message terminal extension.
10、 the deployment of long-range extension (as long as the gateway
through a remote server can be registered to achieve long-range
deployment of local area network,the internet can also be deployed
in remote parts of the world .11、multi-conference call:no additioanal investment in special
equipment on the conference call can be 30-60 all party conference
call free of charge .call extension can also be other phone
call,you can direct incoming phone outside the conference room12、receive faxand can be transferred to a good set-mail,as you can
see at any time received by fax.
13、share information:share the customer’s information inter the
enterprise.call center within the various departments can send
information,notice.notice to facilitate the use of enterprise
inforamtion sharing. 14、Mass function: ETC IP call center system integration features of
the mass, tens of thousands of text messages, fax, voice-time
quantitative mass, push-to-get! And off-line resources.
User-friendly search filter out the numbers for holiday greetings,
birthday wishes, it is important to inform, publish information,
call return, market research, internal management of day-to-day
affairs to deal with high-performance, real automatic, paperless,
mobile office. This will minimize the cost to provide a breath from
the high-volume to high volume of incoming complete solution.
15、Accompanied by extension (mobile agent): Whether a business trip
or vacation, the change in the office, as long as carry a small
adapter box, Internet access lines, with the original will be able
to answer the same call to deal with Richangshiwu, there is no
change in real The mobile office.
16、I-extension: Each extension can be binding, including fixed-line,
then pass the city, including phone calls to other 3, when the seat
extension automatically when no one answered calls to other phones
in order to achieve one-functional. 17, smart match: extension of the telephone call a
